Last updated
VA Resource Navigator
Share PrintThe VA Resource Navigator is a tool designed by the Veterans Experience Office (VEO) and the Patient Centered Learning (PCL) National Program to help Veterans better find and use VA resources. It puts VA resources and program information at your fingertips through web links, phone numbers, and QR codes.
Origin:
August 2023, Veterans Experience Office/ National Center Health Promotion and Disease Prevention
Adoptions:
219 successful
Partners:
National Center for Health Promotion and Disease Prevention
Recent Updates
Overview
Problem
Addressing Veterans’ questions about their VA benefits can be challenging. The VA Resource Navigator is concise and relevant to what Veterans want to know. VA staff, Veterans, and commuity partners can now easily share the website link widely.
Solution
VHA’s Patient-Centered Learning (PCL) National Program Team and Veterans Experience Office (VEO) collaborated to develop a tool that can help staff quickly and efficiently provide resources and connections to Veterans.
Using the Resource Navigator:
You may access the tool virtually or download and print it to distribute to Veterans. Note that the Naviga ... VHA’s Patient-Centered Learning (PCL) National Program Team and Veterans Experience Office (VEO) collaborated to develop a tool that can help staff quickly and efficiently provide resources and connections to Veterans.
Using the Resource Navigator:
You may access the tool virtually or download and print it to distribute to Veterans. Note that the Navigator cannot be ordered from the VA Depot. We recommend that you print out the Navigator ONLY as a color brochure.
Staff are encouraged to use the Navigator when Veterans have questions about health care services or benefits. Should these questions be beyond the scope of a staff member, the Navigator can provide Veterans with a starting point for more information. The Navigator offers information about VA health care, VA records, disability, education, housing assistance, family member benefits, careers, pensions, and burials and memorials.
When staff receives a question from a Veteran about VA care, services, or benefits, they can point out or circle with a marker the specific resource the Veteran is enquiring about. By providing Veterans with this additional guidance, staff can ensure the highest standard of care. See more
Using the Resource Navigator:
You may access the tool virtually or download and print it to distribute to Veterans. Note that the Naviga ... VHA’s Patient-Centered Learning (PCL) National Program Team and Veterans Experience Office (VEO) collaborated to develop a tool that can help staff quickly and efficiently provide resources and connections to Veterans.
Using the Resource Navigator:
You may access the tool virtually or download and print it to distribute to Veterans. Note that the Navigator cannot be ordered from the VA Depot. We recommend that you print out the Navigator ONLY as a color brochure.
Staff are encouraged to use the Navigator when Veterans have questions about health care services or benefits. Should these questions be beyond the scope of a staff member, the Navigator can provide Veterans with a starting point for more information. The Navigator offers information about VA health care, VA records, disability, education, housing assistance, family member benefits, careers, pensions, and burials and memorials.
When staff receives a question from a Veteran about VA care, services, or benefits, they can point out or circle with a marker the specific resource the Veteran is enquiring about. By providing Veterans with this additional guidance, staff can ensure the highest standard of care. See more
Links
- Download a copy and share it with friends, family, Veteran Service Organizations, and community partners! VA Resource Navigator on va.gov site
Results
VEO and PCL conducted 12 testing sessions of a low-fidelity prototype with VHA staff in 5 different roles, and after collecting data and feedback, constructed a high-fidelity prototype as well as testing guidance.
Overall, the Navigator was well received across testing sessions. Staff were enthusiastic about the resource and requested its availability as ... VEO and PCL conducted 12 testing sessions of a low-fidelity prototype with VHA staff in 5 different roles, and after collecting data and feedback, constructed a high-fidelity prototype as well as testing guidance.
Overall, the Navigator was well received across testing sessions. Staff were enthusiastic about the resource and requested its availability as soon as possible.
VEO and PCL then adjusted its prototype in response to insights. After 3 months of virtual testing, a period of in-use testing began. This in-use testing was necessary to assess the practical application of the Navigator in the VA workspace. Testing was conducted at a variety of VA locations with a full spectrum of staff roles represented. These locations and roles included:
Lebanon VA Medical Center (Lebanon, PA)
- Medical Support Assistants, Patient Services Assistants, Patient Advocates, and Health Aides
Orlando VA Medical Center (Orlando, FL)
- Concierge/Ambassador, Specialty Care and check-in desk near Primary Care
National Cemetery Administration: Alabama National Cemetery (Montevallo, AL)
- All staff
Veterans Benefits Administration: Montgomery Regional Office (Montgomery, AL)
- Public Contact Unit Staff
Additionally, Veterans Health Education Coordinators (VHECs) from facilities in Albuquerque, NM, Boise, ID, San Francisco, CA, Tampa, FL, and Tucson, AZ, assisted in testing.
VEO and PCL worked to catalogue and synthesize feedback from testing, which was grouped according to major categories of Desirability, Feasibility, Viability, and Usability. Some responses are listed below:
- “If I had it in front of me, 100% I would use it.”
- “It has a lot of great information. Multiple ways to connect to great resources.”
- “Would be a good tool for remote sites/Veterans in rural areas.”
- “It’s all here so I can quickly zero in; quick to use with QR codes.”
- “No matter your comfort level with technology, you have the information you need on one sheet of paper.”
- “The easier we can make it for Veterans to find the most accurate information and cut back on confusion, I think is a great thing.”
The newest Navigator released in 2025 and has been refined even more based on Veteran and staff feedback! See more
Overall, the Navigator was well received across testing sessions. Staff were enthusiastic about the resource and requested its availability as ... VEO and PCL conducted 12 testing sessions of a low-fidelity prototype with VHA staff in 5 different roles, and after collecting data and feedback, constructed a high-fidelity prototype as well as testing guidance.
Overall, the Navigator was well received across testing sessions. Staff were enthusiastic about the resource and requested its availability as soon as possible.
VEO and PCL then adjusted its prototype in response to insights. After 3 months of virtual testing, a period of in-use testing began. This in-use testing was necessary to assess the practical application of the Navigator in the VA workspace. Testing was conducted at a variety of VA locations with a full spectrum of staff roles represented. These locations and roles included:
Lebanon VA Medical Center (Lebanon, PA)
- Medical Support Assistants, Patient Services Assistants, Patient Advocates, and Health Aides
Orlando VA Medical Center (Orlando, FL)
- Concierge/Ambassador, Specialty Care and check-in desk near Primary Care
National Cemetery Administration: Alabama National Cemetery (Montevallo, AL)
- All staff
Veterans Benefits Administration: Montgomery Regional Office (Montgomery, AL)
- Public Contact Unit Staff
Additionally, Veterans Health Education Coordinators (VHECs) from facilities in Albuquerque, NM, Boise, ID, San Francisco, CA, Tampa, FL, and Tucson, AZ, assisted in testing.
VEO and PCL worked to catalogue and synthesize feedback from testing, which was grouped according to major categories of Desirability, Feasibility, Viability, and Usability. Some responses are listed below:
- “If I had it in front of me, 100% I would use it.”
- “It has a lot of great information. Multiple ways to connect to great resources.”
- “Would be a good tool for remote sites/Veterans in rural areas.”
- “It’s all here so I can quickly zero in; quick to use with QR codes.”
- “No matter your comfort level with technology, you have the information you need on one sheet of paper.”
- “The easier we can make it for Veterans to find the most accurate information and cut back on confusion, I think is a great thing.”
The newest Navigator released in 2025 and has been refined even more based on Veteran and staff feedback! See more
Links
- VA News featured the VA Resource Navigator in a published article. VA News Article - VA Resource Navigator
Diffusion tracker
Does not include Clinical Resource Hubs (CRH)
Multimedia
Images
Lexington VA Health Care provided copies of the VA Resource Navigator at an outreach event.
Page 1 of VA Resource Navigator
Page 2 of VA Resource Navigator
Page 3 of VA Resource Navigator
Page 4 of VA Resource Navigator
Implementation
Core Resources
| Resource type | Resource description |
|---|---|
PEOPLE |
|
Files
- VA Resource Navigator 508 Compliant Version for Download and Use NCP-PCL-VA-Resource-Navigator-508
Links
- Public-Facing Link to VA Resource Navigator VA Resource Navigator on VA.gov Website
Optional Resources
Files
- Additionally, a VA Resource Navigator FAQ is also available for download to help you better understand how and when to use the Navigator. VA Resource Navigator FAQ
Contact
Comment
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Email PatientCenteredLearning@va.gov with questions about this innovation.
Adopting
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