4-Sight
Last updated
Share PrintEyeglasses make up 30% of prosthetic purchases at VA. The time between an initial prescription and final delivery can greatly affect a Veteran. 4-Sight was developed to increase efficiency in eyeglass ordering. The program reduces the manual processes completed by prosthetics staff and encourages automated eyeglass consultations. 4-Sight leverages technology to automate actions in VistA and ensures that vendors receive the patient prescription information exactly as it was entered by clinicians. This increases the likelihood that Veterans will receive the right eyeglasses the first time.
Origin:
August 2017, Tibor Rubin VA Medical Center (Long Beach)
Adoptions:
59 successful, 6 in-progress
Awards and Recognition:
VHA Shark Tank Winner
Partners:
Diffusion of Excellence
Recent Updates
Overview
The problem
The solution
The results
• Reduces Veteran wait time from eyeglass consult to ship date.
• Allows staff to focus on orders that cannot be automated, reducing wait times across all prosthetic orders(beyond eyeglasses).
• Ensures all Veterans eyeglass orders are placed in a timely manner regardless of
staffing variance.
• Currently located in 50+ facilities ... Impact of 4-Sight
• Reduces Veteran wait time from eyeglass consult to ship date.
• Allows staff to focus on orders that cannot be automated, reducing wait times across all prosthetic orders(beyond eyeglasses).
• Ensures all Veterans eyeglass orders are placed in a timely manner regardless of
staffing variance.
• Currently located in 50+ facilities, impacted 793,429 veterans, and processed 931,604 eyeglasses. See more
Diffusion tracker
Does not include Clinical Resource Hubs (CRH)
Implementation
Timeline
-
Month 1
Engage Stakeholders -
Months 2-4
Develop Actionable Consults -
Months 5-6
Confirm Vendor Support -
End of month 6
Train Optical and Prosthetics Staff -
Ongoing
Go live with 4-Sight -
Ongoing
Ensure billing success
Risks and mitigations
| Risk | Mitigation |
|---|---|
| If Clinical Application Coordinators (CACs) are not engaged immediately in the implementation process, consults will not be actionable | Engage CACs early and often in the 4-Sight implementation process |
| If eyeglass or optical staffing vendors are unaware of a local 4-Sight implementation, they might resist the implementation | Work with vendors and local contracting departments to coordinate and communicate 4-Sight implementation efforts |
Contact
Comment
Comments and replies are disabled for retired innovations and non-VA users.
About
Origin story
Original team
Timothy Strebel
Gold Status Fellow
Cory Litson
Gold Status Fellow
Brian Kaiser
Gold Status Fellow
David Hook
Gold Status Fellow
Spencer Mion
Gold Status Fellow
Devin Harrison
Diffusion Specialist
Gregg Wentworth
Implementing Facility Fellow
Jason Hurt
Implementing Facility Fellow
Our facility has implemented, and very happy with the process, and time saved