Last updated
VA Employee Badges
Share PrintOur existing identification tools, such as the Personal Identity Verification (PIV) card, are hard to read and do not provide all the information that patients and caregivers need. Making sure a Veteran is well-oriented to their new surroundings can provide the foundation for an easier, less stressful inpatient stay or outpatient visit. VA Employee Badges can clear up all of this confusion while helping ensure that patients get easy and effective care.
Origin:
September 2020, Veterans Experience Office
Adoptions:
58 successful, 24 in-progress
Recent Updates
Overview
Problem
VA hospitals have a lot of patients and a lot of employees to keep the system running smoothly. It can be a very hectic place. Healthcare workers are constantly on the go, moving from one place to another and juggling multiple tasks. It's easy to get confused about who does what. Are you speaking to a nurse or a doctor? A social worker or a medical support a
...
VA hospitals have a lot of patients and a lot of employees to keep the system running smoothly. It can be a very hectic place. Healthcare workers are constantly on the go, moving from one place to another and juggling multiple tasks. It's easy to get confused about who does what. Are you speaking to a nurse or a doctor? A social worker or a medical support assistant? Veterans and caregivers want to know, "Who are you?" and "What do you do?" Our existing identification tools, such as the Personal Identity Verification (PIV) card, are hard to read and do not provide all the information that patients and caregivers need.
See
more
Solution
Badges should be easy for Veterans, family members, and caregivers to read. That is why the Veterans Experience Office updated the PX Employee Badge for all VHA staff across the country, in line with our ICARE values and Own the Moment training principles. These badges were designed and tested with input from Veterans, caregivers, VAMC staff, and subject mat
...
Badges should be easy for Veterans, family members, and caregivers to read. That is why the Veterans Experience Office updated the PX Employee Badge for all VHA staff across the country, in line with our ICARE values and Own the Moment training principles. These badges were designed and tested with input from Veterans, caregivers, VAMC staff, and subject matter experts in order to:
- Enable Veterans to identify every team member’s role and name at a glance.
- Protect employees’ privacy by allowing them to choose their preferred name.
- Ensure badges are durable enough to hold up in the healthcare environment.
- Consolidate existing badge information. See more
- Enable Veterans to identify every team member’s role and name at a glance.
- Protect employees’ privacy by allowing them to choose their preferred name.
- Ensure badges are durable enough to hold up in the healthcare environment.
- Consolidate existing badge information. See more
Images
Badge Examples Group
Results
Making certain our new and existing Veteran patients are well-oriented to their surroundings can provide the foundation for an easier, less stressful inpatient stay or outpatient visit. PX Employee Badges embody the Guiding Principles of Own the Moment:
- Connect & Care: Badges foster meaningful introductions by telling the Veteran who we are and what ou ... Making certain our new and existing Veteran patients are well-oriented to their surroundings can provide the foundation for an easier, less stressful inpatient stay or outpatient visit. PX Employee Badges embody the Guiding Principles of Own the Moment:
- Connect & Care: Badges foster meaningful introductions by telling the Veteran who we are and what our role is.
- Understand & Respond to Needs: The Veteran wants to know, “Who are you?” and “What do you do?”. These badges have been carefully designed to answer these questions at a glance.
- Guide the Journey: Badges orient the Veteran to the most important part of our healthcare system: you! See more
- Connect & Care: Badges foster meaningful introductions by telling the Veteran who we are and what ou ... Making certain our new and existing Veteran patients are well-oriented to their surroundings can provide the foundation for an easier, less stressful inpatient stay or outpatient visit. PX Employee Badges embody the Guiding Principles of Own the Moment:
- Connect & Care: Badges foster meaningful introductions by telling the Veteran who we are and what our role is.
- Understand & Respond to Needs: The Veteran wants to know, “Who are you?” and “What do you do?”. These badges have been carefully designed to answer these questions at a glance.
- Guide the Journey: Badges orient the Veteran to the most important part of our healthcare system: you! See more
Images
Own the Moment Guiding Principles
Diffusion tracker
Does not include Clinical Resource Hubs (CRH)
Multimedia
Images
Badge Examples Group Under PIV
Implementation
Timeline
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Week 1
Leadership Buy-In -
Week 2
Awareness Campaign -
Week 3-5
Provision Badges -
Week 5+
Continue Communications Campaign
Core Resources
| Resource type | Resource description |
|---|---|
PEOPLE |
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PROCESSES |
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TOOLS |
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Links
- Access toolkit for start-up guide, communications and standardization documents, tips, tricks, and training resources to strengthen implementation efforts. VA Employee Badges Toolkit
Optional Resources
| Resource type | Resource description |
|---|---|
PEOPLE |
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Support Resources
| Resource type | Resource description |
|---|---|
PEOPLE |
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TOOLS |
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Contact
Comment
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Email VAPX@va.gov with questions about this innovation.
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