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VA Employee Badges

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Our existing identification tools, such as the Personal Identity Verification (PIV) card, are hard to read and do not provide all the information that patients and caregivers need. Making sure a Veteran is well-oriented to their new surroundings can provide the foundation for an easier, less stressful inpatient stay or outpatient visit. VA Employee Badges can clear up all of this confusion while helping ensure that patients get easy and effective care.

This innovation is replicating across multiple facilities as its impact continues to be validated. See more replicating innovations.

Origin:

September 2020, Veterans Experience Office

Adoptions:

58 successful, 24 in-progress

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Overview

Problem

VA hospitals have a lot of patients and a lot of employees to keep the system running smoothly. It can be a very hectic place. Healthcare workers are constantly on the go, moving from one place to another and juggling multiple tasks. It's easy to get confused about who does what. Are you speaking to a nurse or a doctor? A social worker or a medical support a ... See more

Solution

Badges should be easy for Veterans, family members, and caregivers to read. That is why the Veterans Experience Office updated the PX Employee Badge for all VHA staff across the country, in line with our ICARE values and Own the Moment training principles. These badges were designed and tested with input from Veterans, caregivers, VAMC staff, and subject mat ... See more

Images

Badge Examples Group

Results

Making certain our new and existing Veteran patients are well-oriented to their surroundings can provide the foundation for an easier, less stressful inpatient stay or outpatient visit. PX Employee Badges embody the Guiding Principles of Own the Moment:

- Connect & Care: Badges foster meaningful introductions by telling the Veteran who we are and what ou
... See more

Images

Own the Moment Guiding Principles

Diffusion tracker

Does not include Clinical Resource Hubs (CRH)

Statuses

AK: Colonel Mary Louise Rasmuson Campus of the Alaska VA Healthcare System (Anchorage) AL: Central Alabama VA Medical Center-Montgomery (Montgomery) AZ: Carl T. Hayden Veterans' Administration Medical Center (Phoenix, Arizona) AZ: Tucson VA Medical Center (Tucson) CA: Fresno VA Medical Center (Fresno) CA: Jennifer Moreno Department of Veterans Affairs Medical Center (San Diego, California) CA: Palo Alto VA Medical Center (Palo Alto, California) CA: Sacramento VA Medical Center (Sacramento) CT: West Haven VA Medical Center (West Haven) DE: Wilmington VA Medical Center (Wilmington, Delaware) FL: West Palm Beach VA Medical Center (West Palm Beach) GA: Carl Vinson Veterans' Administration Medical Center (Dublin) ID: Boise VA Medical Center (Boise) IL: Danville VA Medical Center (Danville, Illinois) IL: Jesse Brown Department of Veterans Affairs Medical Center (Chicago, Illinois) KY: Franklin R. Sousley Campus (Lexington Leestown) KY: Robley Rex Department of Veterans Affairs Medical Center (Louisville) LA: New Orleans VA Medical Center (New Orleans) LA: Overton Brooks Veterans' Administration Medical Center (Shreveport) MA: Jamaica Plain VA Medical Center (Jamaica Plain) ME: Togus VA Medical Center (Togus) MI: Battle Creek VA Medical Center (Battle Creek) MI: John D. Dingell Department of Veterans Affairs Medical Center (Detroit) MN: St. Cloud VA Medical Center (St. Cloud) MO: Harry S. Truman Memorial Veterans' Hospital (Columbia, Missouri) NC: Charles George Department of Veterans Affairs Medical Center (Asheville) NH: Manchester VA Medical Center (Manchester) NJ: Lyons VA Medical Center (Lyons) NM: Las Vegas VA Clinic (Las Vegas) NY: Buffalo VA Medical Center (Buffalo, New York) NY: Franklin Delano Roosevelt Hospital (Montrose, New York) OH: Chalmers P. Wylie Veterans Outpatient Clinic (Columbus, Ohio) OH: Cincinnati VA Medical Center (Cincinnati, Ohio) OH: Dayton VA Medical Center (Dayton) OK: Oklahoma City VA Medical Center (Oklahoma City) OR: White City VA Medical Center (White City) PA: Coatesville VA Medical Center (Coatesville) PA: Corporal Michael J. Crescenz Department of Veterans Affairs Medical Center (Philadelphia, Pennsylvania) PA: James E. Van Zandt Veterans' Administration Medical Center (Altoona) PA: Lebanon VA Medical Center (Lebanon) PA: Wilkes-Barre VA Medical Center (Wilkes-Barre) RI: Eagle Square VA Clinic (Eagle Square) RI: Providence VA Medical Center (Providence) SC: Ralph H. Johnson Department of Veterans Affairs Medical Center (Charleston, South Carolina) SC: Wm. Jennings Bryan Dorn Department of Veterans Affairs Medical Center (Columbia, South Carolina) SD: Fort Meade VA Medical Center (Fort Meade, South Dakota) TN: James H. Quillen Department of Veterans Affairs Medical Center (Mountain Home, Tennessee) TN: Lt. Col. Luke Weathers, Jr. VA Medical Center (Memphis) TN: Nashville VA Medical Center (Nashville) TX: Harlingen VA Clinic (Harlingen) TX: Olin E. Teague Veterans' Center (Temple) TX: Thomas E. Creek Department of Veterans Affairs Medical Center (Amarillo) VT: White River Junction VA Medical Center (White River Junction) WA: Seattle VA Medical Center (Seattle) WI: Tomah VA Medical Center (Tomah) WI: William S. Middleton Memorial Veterans' Hospital (Madison) WV: Hershel "Woody" Williams VA Medical Center (Huntington, West Virginia) WV: Louis A. Johnson Veterans' Administration Medical Center (Clarksburg)

AR: Fayetteville VA Medical Center (Fayetteville, Arkansas) AR: John L. McClellan Memorial Veterans' Hospital (Little Rock, Arkansas) CA: San Francisco VA Medical Center (San Francisco) CO: Grand Junction VA Medical Center (Grand Junction, Colorado) FL: C.W. Bill Young Department of Veterans Affairs Medical Center (Bay Pines) FL: Orlando VA Medical Center (Orlando) GA: Joseph Maxwell Cleland Atlanta VA Medical Center (Atlanta, Georgia) HI: Spark M. Matsunaga Department of Veterans Affairs Medical Center (Honolulu) IL: Edward Hines Junior Hospital (Hines) IN: Richard L. Roudebush Veterans' Administration Medical Center (Indianapolis, Indiana) LA: Alexandria VA Medical Center (Alexandria, Louisiana) MA: Edith Nourse Rogers Memorial Veterans' Hospital (Bedford) MA: Edward P. Boland Department of Veterans Affairs Medical Center (Central Western Massachusetts) MI: Aleda E. Lutz Department of Veterans Affairs Medical Center (Saginaw, Michigan) MN: Minneapolis VA Medical Center (Minneapolis, Minnesota) MO: John J. Pershing Veterans' Administration Medical Center (Poplar Bluff) MS: G.V. (Sonny) Montgomery Department of Veterans Affairs Medical Center (Jackson, Mississippi) NC: W.G. (Bill) Hefner Salisbury Department of Veterans Affairs Medical Center (Salisbury) ND: Fargo VA Medical Center (Fargo) NY: Northport VA Medical Center (Northport) OR: Roseburg VA Medical Center (Roseburg) PA: Erie VA Medical Center (Erie) TX: George H. O'Brien, Jr., Department of Veterans Affairs Medical Center (Big Spring) VA: Richmond VA Medical Center (Richmond, Virginia)

There are no unsuccessful adoptions for this innovation.

Multimedia

Images

Badge Examples Group Under PIV

Implementation

Timeline

  • Week 1
    Leadership Buy-In
  • Week 2
    Awareness Campaign
  • Week 3-5
    Provision Badges
  • Week 5+
    Continue Communications Campaign

Core Resources

Resource type Resource description
PEOPLE
  • Senior Leadership
  • Badge Lead
  • Medical Media
  • Facility PX Champion
PROCESSES
  • Establish a PX Badges POC
  • Establish a Fiscal POC
  • Explore the LEAF portal
  • Establish a time frame for rolling out badges at your facility
  • Market the program
  • After several badges have been ordered through the LEAF portal by staff, you will export badge requests from LEAF and place order via Publications Services Division SharePoint site.
  • Receive badges and distribute to employees.
TOOLS
  • Visit the VA PX SharePoint to access VA Emp​​loyee Badges Toolkit

Links

  • Access toolkit for start-up guide, communications and standardization documents, tips, tricks, and training resources to strengthen implementation efforts. VA Emp​​loyee Badges Toolkit

Optional Resources

Resource type Resource description
PEOPLE
  • VA Publication Services

Support Resources

Resource type Resource description
PEOPLE
  • Reach out to VAPX@va.gov and a national implementation team will orient you to the program. 
TOOLS
  • Check out the Employee Badges Toolkit page at this link:  https://dvagov.sharepoint.com/sites/vha-patient-experience/PX_Toolkits/VA_Employee_Badges/default.aspx

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