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Having a successful transition between the ED and outpatient care providers is crucial for Veterans who are discharged home from VA emergency departments (EDs) with urgent or specific follow-up care needs. The ED-PACT Tool uses standard processes, “closed-loop” communication, and embeds communications into workflow, to simplify communication between VA EDs and PACT.

This innovation is replicating across multiple facilities as its impact continues to be validated. See more replicating innovations.


November 2015, West Los Angeles VA Medical Center


28 successful


Diffusion of Excellence, Quality Enhancement Research Initiative


Diffusion tracker

Does not include Clinical Resource Hubs (CRH)


There are no in-progress adoptions for this innovation.

There are no unsuccessful adoptions for this innovation.




The main feature for achieving this is that the names of the sites, clinics, and teams listed on the ED-PACT Tool menus exactly match with how those clinics are being displayed in the top ribbon on CPRS, imported from the Primary Care Management Module (PCMM) .


The order uses a template that is sufficiently structured to ensure inclusion of needed information but allows for maximum flexibility to accommodate communications appropriate for the wide variation in post-ED care needs.


When the ED provider uses the ED-PACT Tool , the PACT RN Care Manager receives an alert in the notification section of their “Select Patient” CPRS screen.