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ICT and physician outside San Diego VA

SCOUTS (Supporting Community Outpatient, Urgent care & Telehealth Services)

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SCOUTS is a post emergency department (ED) complementary service utilizing Intermediate Care Technicians (ICTs) to support care transitions by ensuring unmet care needs, geriatric syndromes, 4Ms of Age-Friendly Health System, and digital divide concerns are addressed in an acute time frame. ICTs serve a Telepresenters in the Veterans home as a provider performs a telehealth visit.

This innovation is scaling widely with the support of national stakeholders. See more scaling innovations.

Origin:

December 2020, Office of Primary Care

Adoptions:

9 successful, 8 in-progress

Awards and Recognition:

Office of Rural Health Enterprise Wide Initiative, Society of Academic Emergency Medicine 2022 Best Faculty Geriatric Abstract, Diffusion of Excellence Promising Practice, VHA Shar ... Office of Rural Health Enterprise Wide Initiative, Society of Academic Emergency Medicine 2022 Best Faculty Geriatric Abstract, Diffusion of Excellence Promising Practice, VHA Shark Tank Winner

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Metrics

  • Number of Veterans served
  • Emergency department revisit rates
  • Hospital admission rate
  • Number and type of Veteran connections to VA services
  • Community emergency department usage
  • Veteran and caregiver satisfaction