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Improving Communication in Home Based Primary Care

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To provide the Veteran with more timely access to care, as well as the reassurance that their care team is working as a cohesive unit to address their concerns and resolve their needs.

This innovation is emerging and worth watching as it is being assessed in early implementations. See more emerging innovations.

Adoptions:

1 successful

Awards and Recognition:

James H. Quillen VAMC HeRO Award June 2022, Recognized by VISN 9 Continuous Readiness Review (CRR) Team May 2022 as highest performer for Quality Improvement within VISN 9 Geriatr ... James H. Quillen VAMC HeRO Award June 2022, Recognized by VISN 9 Continuous Readiness Review (CRR) Team May 2022 as highest performer for Quality Improvement within VISN 9 Geriatrics and Extended Care

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Metrics

  • HBPC Satisfaction Survey: Communication Between Providers and Patients scores are pulled using the VSSC HBPC Patient Satisfaction Survey Report. This report reveals the ranking of our facility in comparison to other VHA facilities for the particular metric. James H. Quillen VAMCs HBPC ranking was 40th percentile Q4FY20. This score is tracked using a bar graph with the last data point revealing an improvement to 73rd percentile Q4FY21. Additionally, during Q4FY20, the facility was at 81.3%. This score is tracked using a line graph with the last data point available revealing an improvement to 83.9% Q4FY21. Ongoing monitoring is planned quarterly.
  • The baseline quarterly chart audits revealed that HBPC incoming calls were correctly dispositioned 45.5% of the time (prior to process improvement). Use of a split bar graph has enabled us to track improvements with the last chart audit revealing an improvement to 89.3% of incoming calls being correctly dispositioned.

Diffusion tracker

Does not include Clinical Resource Hubs (CRH)

Statuses

There are no in-progress adoptions for this innovation.

There are no unsuccessful adoptions for this innovation.