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Virtual Integrated PCMHI (VIP) Hub

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The Virtual Integrated PCMHI (VIP) Hub is a fully virtual PCMHI program that can be deployed through a hub and spoke model for facilities struggling with PCMHI staffing and implementation at rural and smaller CBOCs, providing Veterans with equitable standards of behavioral healthcare including same day access through virtual Warm Handoff (vWHO), early identification of mental health concerns, and rapid initiation of care.

Recognized as a 2019 VISN 4 Best Practice, the VIP Hub consolidates staffing at the hub site, leverages existing telehealth technology like VA Video Connect (VVC) and Clinical Video Telehealth (CVT) for all PCMHI functions at the remote site, and preserves vital space, since all PCMHI follow-up care is provided virtually.

This innovation is replicating across multiple facilities as its impact continues to be validated. See more replicating innovations.

Adoptions:

5 successful

Awards and Recognition:

VHA Shark Tank Winner

Tags:

Mental Health Telehealth
Contact Team

Overview

Problem

Solution

Results

Diffusion tracker

Does not include Clinical Resource Hubs (CRH)

Statuses

DE: Kent County VA Clinic (Kent County) DE: Sussex County VA Clinic (Sussex County) NJ: Atlantic County VA Clinic (Atlantic County) NJ: Cape May County VA Clinic (Cape May County) NJ: Cumberland County VA Clinic (Cumberland County, New Jersey)

There are no in-progress adoptions for this innovation.

There are no unsuccessful adoptions for this innovation.

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The VIP Hub provides direct benefit to Veterans at rural and smaller CBOCs by providing equitable standards of behavioral health care, including immediate same-day access through virtual Warm Handoff (vWHO), suicide prevention, early identification of problems, and rapid initiation of care. Those who will receive follow-up care with the VIP Hub will also experience added convenience and reduced travel expense since the care can be provided virtually.

Primary Care teams benefit from immediate access to VIP clinicians for curbside consultation about mental health concerns and a streamlined process to initiate behavioral health assessment and care.

Facilities benefit from improved mental health access, improved PACT21 rates, and improved availability of space in CBOCs since all follow-up care by PCMHI is provided virtually.

Implementation

Departments

  • Psychology
  • Telehealth
  • Primary care
  • PTSD treatment
  • Suicide prevention

Contact

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About

Origin story

Facilities can struggle to adequately staff and implement PCMHI at rural and smaller CBOCs, which can negatively impact access to mental health services. Compared to Veterans at larger sites, Veterans at rural and smaller CBOCs may not have equitable access to behavioral health resources for assessment and treatment, suicide prevention, and preventive health ... Facilities can struggle to adequately staff and implement PCMHI at rural and smaller CBOCs, which can negatively impact access to mental health services. Compared to Veterans at larger sites, Veterans at rural and smaller CBOCs may not have equitable access to behavioral health resources for assessment and treatment, suicide prevention, and preventive health. Facilities are measured by PACT21 (SAIL metric), which is the percentage of Primary Care patients engaged in PCMHI. Facilities without adequate PCMHI in rural and smaller settings can experience a negative impact on PACT21 rates for those sites and the overall facility rate. When Wilmington VA Medical Center identified encountered these types challenges at their CBOCs, they sought out the PCMHI expertise of the Corporal Michael J. Crescenz VA Medical Center to collaborate on a solution.

Search tags

Mental Health Telehealth