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A logo showing features of the Surgical Safety Net, including: 24/7 phone help; Virtual evaluations; Preop Optimization; Preparing Safe Home for Recovery; Phone and text reminders; and Ensuring Postop Compliance

Preventing Post-Operative Readmissions with Surgical Safety Net

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Readmissions after surgery negatively impact lives of Veterans and Institutional quality metrics. In 2019 VA Pittsburgh Healthcare System (VAPHS) was facing persistently elevated rates of surgical readmissions. We created a Surgical Safety Net that not only reduces readmissions but also enhances veteran perioperative experience.

This innovation is replicating across multiple facilities as its impact continues to be validated. See more replicating innovations.


1 successful, 8 in-progress

Awards and Recognition:

Joint Commission Recognized Best Practice Initiative, VHA Shark Tank Winner, Promising Practice VISN 4 , Presented at FY2024 NSO Leadership Conference


Anesthesiology, Care Management and Social Work Services, Office of Primary Care, Physical Medicine and Rehabilitation, Surgery



  • Readmissions rates by SAIL and NSO
  • Patient/provider satisfaction
  • Cost Savings

Diffusion tracker

Does not include Clinical Resource Hubs (CRH)





Rationale and Testimonials for the Surgical Safety Net