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Picture on the left, identifies the VA Health Connect Clinical Contact Centers core services (Primary Care Scheduling and Administration, Clinical Triage, Primary Care Virtual Clinic Visits, and Pharmacy Services) provided to Veterans in various forms (i.e., chat, video, email,  telephone, etc.) available 24/7, 365 days a year. Picture on the right, shows how the VA Health Connect data is transformed using Alteryx Designer and Alteryx Auto Insights based on identified measures.

Leveraging Alteryx Designer Against VA Health Connect Data

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For VA, the Veterans Experience is at the heart of our mission. Finding innovative ways to improve upon their experience is key in providing high quality care, increasing the Veterans accessibility to services, and continuity of care. How can we provide higher quality care? How do we increase accessibility to care? These are often questions asked. Their answers become new solutions. For contact centers, it often involves increasing efficiency and improving effectiveness. This practice started off as spreadsheet-based, however, that can be problematic and time-consuming depending on the collected data. Alteryx Designer and Alteryx Intelligence Suite leverages the data from multiple sources to quickly develop tools that can be uploaded into Alteryx Auto Insights, that produces an easy to interpret dashboard. While this practice looks at call center data, the applications for this practice can be applied at any level within VA.

This innovation is emerging and worth watching as it is being assessed in early implementations. See more emerging innovations.

Origin:

May 2022, VISN 10 VA Health Connect Clinical Contact Center

Adoptions:

1 in-progress

Email

Diffusion tracker

Does not include Clinical Resource Hubs (CRH)

Statuses

There are no successful adoptions for this innovation.

OH: Dayton VA Medical Center (Dayton)
  • Started adoption on 10/2022.

There are no unsuccessful adoptions for this innovation.

Multimedia

Images

The VA Health Connect Clinical Contact Centers core services includes Primary Care Scheduling and Administration, Clinical Triage, Primary Care Virtual Clinic Visits, and Pharmacy Services. These services are  available to Veterans 24/7, 365 days a year. These services are offered in the following forms chat, video, email,  and telephone.
Above:

VA Health Connect Clinical Contact Center Core Services

Videos

Above:

Brief Introduction to Alteryx Designer

Above:

This video is a brief introduction to Alteryx Auto Insights. I will be demonstrating some of the features of Alteryx Auto Insights.